Frequently Asked Questions

General

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Follow the link here, call us on 0117 2900 009, email us at essentialmaintenance1@outlook.com

We charge 50% of your booked treatment cost if there are less than 24 hours notice

Not showing up for an appointment we will charge 100%

Appointments can be cancelled through the booking system or by emailing or telephoning the salon.

We are based at 13 East Street, Bedminster, Bristol, BS3 4HH. Please use google maps to find us.

There is on street parking outside the salon, this is free for 30 minutes(stays are for a maximum of 2 hours)  but you must obtain a ticket. 

We take card, cash or gift voucher if you’ve been lucky enough to be gifted one!

We offer a maintenance discount, provided you return within 4 weeks for brow definition or sugaring services you can receive 10% off your bill.

Before & after hair removal

Yes! If you are having an intimate wax or sugar – as long as you are wearing sanitary protection, we are happy to still treat you. It doesn’t bother us and there’s no need to feel embarrassed.

You can! We’ve been removing hair from pre and post natal women for 6 years. We have a lot of experience and even if you are far through your pregnancy we can support your bump during treatment.

If you are being sugared the hair needs to be the length of a grain of rice! That’s around half a centimetre. If you are being waxed we’d ask for 1cm in length.

Please exfoliate 48 hours before any hair removal treatment for the best results.  If you aren’t sure of the best products to use – call us. We stock some very gentle, sustainable products or we can advise you of the things you might already own that could do a good job.

Exfoliate and moisturise! Please wait 48 hours post treatment but to avoid ingrowing hairs you must make exfoliation and moisturising part of your regular skincare routine.

Well it won’t tickle! But we are very gentle. We have been trained by the best in the business and whilst your very first treatment won’t be the best experience you’ve ever had, itll be all smooth sailing from there.

If you are going on holiday – wear the swimsuit or bikini you will wear. We can match up your hair removal service to the area.  If you are having an intimate service we’d recommend fresh underwear and loose bottoms after the treatment.

The general  rule of thumb is to avoid heat and friction.  You could be prone to an infection as you now have an open hair follicle. For the rest of the day at least that means no to the pool, the sauna, the hot tu, sunbathing and hot yoga. Having a shower or bath the water temperature should be moderate, your skin will let you know it can’t withstand the hot temperature.  The best way would be to avoid these things for 48 hours but we know life doesn’t always work out that way. Don’t forget to book your next appointment for 4 weeks time. 

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